RETURN, REFUND, & REPLACEMENT POLICY

ORDER CANCELATION

You have two days to cancel or change your order. If your order has been shipped then you cannot cancel it and you will be charged the due amount. If your order is suspected to be fraudulent or suspected to be made with ill intentions we will automatically cancel your order.

​

ALL our sales are final (in-person & online). there are no exchanges or returns.*

REFUNDS & RETURNS*

Returns are accepted if you received a wrong order, and the products are undamaged. You will need proof you received the wrong order. We will then provide you with a return label and send you the correct order/product. No refunds.

​

REPLACEMENTS:

ONLINE SALES ONLY- If you received a broken item due to transit, please contact us within 3 days of having received the order. It might qualify for a replacement or a partial refund in store credit. After 3 days it no longer qualifies for this replacement/partial refund. Shipping WILL be charged for the replacement item(s). Please include your order number and a picture of the broken item when contacting us. We will ask for other details to see if your item qualifies for these options. The following products are not eligible for returns, exchanges, or refunds: open or damaged items that do not fall within the product warranty, custom items, 925 sterling silver items, made-to-order items, items bought at a physical storefront or pop-up, and clearance or final sale items.  

​

Product Warranty: If your item breaks with regular use within 30 days of purchase please contact us to see if we can replace it. When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product (same item replacement) within a reasonable time or the customer can be entitled to a full refund in online store credit. CLEARANCE ITEMS AND FINAL SALE ITEMS DO NOT QUALIFY FOR THE PRODUCT WARRANTY. No cash refunds. Please note that the product warranty does not guarantee a replacement or a store credit refund. Shipping WILL be charged for the replacement item(s). Items purchased from a verified retailer who carries our items are under warranty only if the retailer has not issued a refund, replacement, or store credit. The retailer will be contacted so we can verify the claim. If the retailer has issued a refund, replacement, or store credit then your product no longer fits the parameters under our product warranty and will be declined. Items bought at local events cannot be returned, exchanged, or refunded. THEY ARE FINAL SALE. However, a product warranty may apply to these transactions, please have your receipt or proof of purchase. Shipping WILL be charged for the replacement item(s).

Please include your order number and a picture of the broken item when contacting us. We will ask for other details to see if your item qualifies for these options. If we suspect that this is an attempt of fraud by the customer then we will open a case with USPS and our financial service company. Once the outcome is determined, we will re-evaluate the order for our replacement policy. 

​

LOST OR STOLEN ORDERS

LOST OR STOLEN ORDERS WILL NOT BE REPLACED. PLEASE CONTACT YOUR LOCAL USPS TO FILE A CLAIM FOR LOST OR STOLEN MAIL.

PRIORITY SHIPPING HAS INSURANCE SO PLEASE CONTACT USPS IMMEDIATELY TO RECOVER THAT INSURANCE IF YOUR ORDER IS LOST. WE CAN ALSO FILE A CLAIM ON YOUR BEHALF IF YOU'D RATHER WE HANDLE IT.

If you knowingly misrepresent to us or USPS, that a package that you did in fact receive wasn't received or was not broken, you could be looking at mail fraud prosecution.

PAYMENT METHOD, SALES TAX INFO, & WHOLESALE

Payments:

We take payments through Square. We do not take any other form of payment with our online sales.

Local shops that carry our products have their own payment method and might require a service fee for card or app transactions.  Please contact them in regards to their in-store payment method and policy.

​

Sales Tax & Wholesale:

Our sales tax is based on Mission, Texas. (6.25% state + 2% local = 8.25% total sales tax) Sales tax exemptions are only made with an approved 01-339 Texas Sales & Use Tax Resale Exception Certificate / Exception Certification for wholesale orders to approved retailers. You may order directly from us by emailing us or via our Faire Wholesale shop.