RETURN, REFUND, & REPLACEMENT POLICY

ORDER CANCELATION

You have two days (48 hours) to cancel or change your order. If your order has been shipped, you cannot cancel it and will be charged the due amount. We will automatically cancel an order if it is suspected to be fraudulent or alleged to have been made with ill intentions.

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ALL our sales are final at in-person events/ festivals. For online orders except those listed below.*

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REFUNDS & RETURNS*

Returns are accepted if you received a wrong order and the products are undamaged. You will need proof that you received the wrong order. We will then provide a return label and send you the correct order/product. No refunds.

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REPLACEMENTS:

ONLINE SALES ONLY- If you receive a broken item due to transit, please contact us within three days of receiving the order. It might qualify for a replacement or a partial refund in store credit. After three days, it no longer qualifies for this replacement/partial refund. Shipping WILL be charged for the replacement item(s). Please include your order number and a picture of the broken item when contacting us. We will ask for other details to see if your item qualifies for these options. The following products are not eligible for returns, exchanges, or refunds: open or damaged items that do not fall within the product warranty, custom items, 925 sterling silver items, made-to-order items, items bought at a physical storefront or pop-up, and clearance or final sale items.  

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Product Warranty: If your item breaks with regular use within 30 days of purchase, please contact us to see if we can replace it. When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product (same item replacement) within a reasonable time. The customer can be entitled to a full refund in online store credit. CLEARANCE ITEMS, DAMAGE DISCOUNTED, AND FINAL SALE ITEMS DO NOT QUALIFY FOR THE PRODUCT WARRANTY. No cash refunds. Please note that the product warranty does not guarantee a replacement or a store credit refund. Shipping WILL be charged for the replacement item(s). Items purchased from a verified retailer who carries our items are under warranty only if the retailer has not issued a refund, replacement, or store credit. The retailer will be contacted so we can verify the claim. If the retailer has issued a refund, replacement, or store credit, your product no longer fits the parameters under our product warranty and will be declined. Items bought at local events cannot be returned, exchanged, or refunded. THEY ARE FINAL SALE. However, the product warranty may apply to these transactions; please have your receipt or proof of purchase. Shipping WILL be charged for the replacement item(s).

Please include your order number and a picture of the broken item when contacting us. We will ask for other details to see if your item qualifies for these options. If we suspect the customer is attempting fraud, we will open a case with USPS and our financial service company. Once the outcome is determined, we will reevaluate the order for our replacement policy. 

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LOST OR STOLEN ORDERS

LOST OR STOLEN ORDERS WILL NOT BE REPLACED. CONTACT YOUR LOCAL USPS TO FILE A CLAIM FOR LOST OR STOLEN MAIL.

PRIORITY SHIPPING HAS INSURANCE, SO PLEASE CONTACT USPS IMMEDIATELY TO RECOVER THAT INSURANCE IF YOUR ORDER IS LOST. WE CAN ALSO FILE A CLAIM ON YOUR BEHALF IF YOU'D RATHER WE HANDLE IT.

If you knowingly misrepresent to us or the USPS that a package that you did, in fact, receive wasn't received or was not broken, you could be facing mail fraud prosecution.

PAYMENT METHOD, SALES TAX INFO, & WHOLESALE

Payments:

Online: We take payments through Square, Venmo, and Paypal. At pop-ups/in-person transactions: We accept cash payments, credit card/ debit cards/ gift cards through Square, and Cash App through Square; please note that these payment options require a small electronic transaction/convenience fee. No checks.

Local shops that carry our products have their own payment methods and might require a service fee for card or app transactions. Please contact them directly regarding their in-store payment methods and policy. Linked are the shops that carry our work and their contact information.

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Sales Tax & Wholesale:

Our sales tax is based in Mission, Texas. (6.25% state + 2% local = 8.25% total sales tax) Sales tax exemptions are only made with an approved 01-339 Texas Sales & Use Tax Resale Exception Certificate / Exception Certification for wholesale orders to approved retailers through our website or through our Faire Wholesale shop. We currently do not accept any other kind of sales tax exemption certificates.