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PROCESSING, SHIPPING, & HANDLING POLICY

 WE DO NOT DO MEET-UPS OR PERSONALLY DELIVER TO CUSTOMERS' HOMES.

Iba Sisters Handmade Jewelry & Accessories

MAILING ADDRESS: PO BOX 5531 MISSION, TX 78573

Postal Shipping:

We ship within the United States, Puerto Rico via USPS. Other Countries we ship to: Mexico, Sweden, Ireland, United Kingdom, South Korea (if you do not see your country listed, please email us so we can add it)

We will ship your order within 3-4 business days (processing time) after we've received your order.

Processing time may vary if your order included customized items or made-to-order.*

Domestic shipping

We offer two domestic shipping options via USPS (shipping ESTIMATES do not include processing time or made to order added business days):

  • FIRST-CLASS SHIPPING takes 2-5 business days to arrive (total turnaround time 5-9 business days.)

  • PRIORITY SHIPPING (automatically has insurance up to $100) takes 1-3 business days to arrive (total turnaround time 4-7 business days.)

All orders come with a tracking number.

International shipping

We offer two international shipping options via USPS (shipping ESTIMATES do not include processing time or made to order added business days):

  • FIRST-CLASS SHIPPING with insurance up to $100 takes 1-5 business weeks to arrive (total turnaround time 2-6 business weeks)

  • PRIORITY INTERNATIONAL SHIPPING (automatically has insurance up to $200) takes 6-10 business days to arrive (total turnaround time 9-14 business days.)

All orders come with a tracking number, note that this tracking number might stop updating at the United States customs border.

WHOLESALE ORDERS:

PLACE YOUR ORDERS ON OUR FAIRE WHOLESALE SHOP OR EMAIL US DIRECT.

ALL WHOLESALE ORDERS REQUIRE AT LEAST 15-21 BUSINESS DAYS TO MAKE/ PROCESS. This time approximation DOES NOT include shipping time. ALL WHOLESALE ORDERS WILL BE SHIPPED BY PRIORITY MAIL WITH SIGNATURE REQUIRED VIA USPS.

SHIPPING DISCLAIMER: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES, WE DO NOT OFFER REFUNDS FOR LOST OR STOLEN PACKAGES. WE ARE NOT RESPONSIBLE FOR DELIVERY ERRORS VIA USPS OR THE CUSTOMER PROVIDING THE WRONG ADDRESS.

WE HIGHLY ENCOURAGE OUR CUSTOMERS TO CHOOSE PRIORITY SHIPPING BECAUSE IT COMES WITH AUTOMATIC INSURANCE. IF YOUR PACKAGE IS LOST OR STOLEN USPS CAN REFUND YOU.  PLEASE FILE A CLAIM WITH THEM AS SOON AS POSSIBLE IF THIS HAPPENS OR CONTACT US TO FILE IT FOR YOU.

 

Meaning of terms used: 

Processing time- Estimated amount of time it takes to get your order ready for shipping.

Shipping time- Estimated amount of time it takes USPS to deliver your order to you.

Total turnaround time- Total estimated time it will take to get your order which includes processing time & shipping time.

Business days: Monday - Friday

Business Hours: 9 am - 3 pm

We do not work on weekends or on holidays.

*Customized items or made to order: 

If your order included customized items or made to order such as the create your own snack key chain, create your own charm bracelet, .925 sterling silver, stainless steel, clip-on, plugs, etc. other made to order items, additional business day(s) may be required to complete your order. Please check the listing/product details for this information. 

A handling fee is included with all shipping methods. We may offer shipping deals from time to time. They are not permanent deals. Promo codes may be offered on our website through Facebook and Instagram besides our website & email list.

 

If your order has been shipped to the wrong address due to the provision of the wrong or incomplete mailing address please let us know as soon as possible to change it. Once it has been shipped we are no longer able to make changes and we will not be held responsible for it. *We may offer a discounted shipping option to ship it again if the order is returned to our PO box or offer a partial refund in store credit. These options are subject to approval by the owner, not all orders will qualify. Please make sure your mailing address is correct before ordering from us.

 

We are not responsible for delivery errors via USPS.

Please contact USPS with your tracking number in hand if your order is lost or not delivered and file a claim at a local USPS or at www.usps.com

If you knowingly misrepresent to us or USPS, that a package that you did in fact receive wasn't received or was not broken, you could be looking at mail fraud prosecution.

RETURN, REFUND, & REPLACEMENT POLICY

ORDER CANCELATION

You have two days (48 hours) to cancel or change your order. If your order has been shipped, you cannot cancel it and will be charged the due amount. We will automatically cancel an order if it is suspected to be fraudulent or alleged to have been made with ill intentions.

ALL our sales are final at in-person events/ festivals. For online orders except those listed below.*

REFUNDS & RETURNS*

Returns are accepted if you received a wrong order and the products are undamaged. You will need proof that you received the wrong order. We will then provide a return label and send you the correct order/product. No refunds.

REPLACEMENTS:

ONLINE SALES ONLY- If you receive a broken item due to transit, please contact us within three days of receiving the order. It might qualify for a replacement or a partial refund in store credit. After three days, it no longer qualifies for this replacement/partial refund. Shipping WILL be charged for the replacement item(s). Please include your order number and a picture of the broken item when contacting us. We will ask for other details to see if your item qualifies for these options. The following products are not eligible for returns, exchanges, or refunds: open or damaged items that do not fall within the product warranty, custom items, 925 sterling silver items, made-to-order items, items bought at a physical storefront or pop-up, and clearance or final sale items.  

Product Warranty: If your item breaks with regular use within 30 days of purchase, please contact us to see if we can replace it. When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product (same item replacement) within a reasonable time. The customer can be entitled to a full refund in online store credit. CLEARANCE ITEMS, DAMAGE DISCOUNTED, AND FINAL SALE ITEMS DO NOT QUALIFY FOR THE PRODUCT WARRANTY. No cash refunds. Please note that the product warranty does not guarantee a replacement or a store credit refund. Shipping WILL be charged for the replacement item(s). Items purchased from a verified retailer who carries our items are under warranty only if the retailer has not issued a refund, replacement, or store credit. The retailer will be contacted so we can verify the claim. If the retailer has issued a refund, replacement, or store credit, your product no longer fits the parameters under our product warranty and will be declined. Items bought at local events cannot be returned, exchanged, or refunded. THEY ARE FINAL SALE. However, the product warranty may apply to these transactions; please have your receipt or proof of purchase. Shipping WILL be charged for the replacement item(s).

Please include your order number and a picture of the broken item when contacting us. We will ask for other details to see if your item qualifies for these options. If we suspect the customer is attempting fraud, we will open a case with USPS and our financial service company. Once the outcome is determined, we will reevaluate the order for our replacement policy. 

LOST OR STOLEN ORDERS

LOST OR STOLEN ORDERS WILL NOT BE REPLACED. CONTACT YOUR LOCAL USPS TO FILE A CLAIM FOR LOST OR STOLEN MAIL.

PRIORITY SHIPPING HAS INSURANCE, SO PLEASE CONTACT USPS IMMEDIATELY TO RECOVER THAT INSURANCE IF YOUR ORDER IS LOST. WE CAN ALSO FILE A CLAIM ON YOUR BEHALF IF YOU'D RATHER WE HANDLE IT.

 

If you knowingly misrepresent to us or the USPS that a package that you did, in fact, receive wasn't received or was not broken, you could be facing mail fraud prosecution.

PAYMENT METHOD, SALES TAX INFO, & WHOLESALE

Payments:

Online: We take payments through Square, Venmo, and Paypal. At pop-ups/in-person transactions: We accept cash payments, credit card/ debit cards/ gift cards through Square, and Cash App through Square; please note that these payment options require a small electronic transaction/convenience fee. No checks.

Local shops that carry our products have their own payment methods and might require a service fee for card or app transactions. Please contact them directly regarding their in-store payment methods and policy. Linked are the shops that carry our work and their contact information.

Sales Tax & Wholesale:

Our sales tax is based in Mission, Texas. (6.25% state + 2% local = 8.25% total sales tax) Sales tax exemptions are only made with an approved 01-339 Texas Sales & Use Tax Resale Exception Certificate / Exception Certification for wholesale orders to approved retailers through our website or through our Faire Wholesale shop. We currently do not accept any other kind of sales tax exemption certificates. 

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